Fair Go Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit, register with or use Fair Go Casino. Please read them carefully before creating an account or participating in any games or services. By using the website, you acknowledge that you have understood and accepted these terms. If you do not agree with any part of them, you should not use the website.
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1. General terms and acceptance
These Terms & Conditions apply to your use of the Fair Go Casino website, account services, games, payment facilities, promotions and any related features made available online. They should be read together with any additional rules, notices or conditions displayed on the website. Where a specific game, promotion or service has extra terms, those terms will also apply.
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By accessing the website or opening an account, you confirm that you have read these Terms & Conditions and agree to comply with them. If you use the website on behalf of another person or organisation, you confirm that you have authority to accept these terms for that person or organisation. If there is any conflict between these terms and a specific service condition, the specific condition will generally apply to that service.
Fair Go Casino may update these Terms & Conditions when reasonably required, including to reflect changes to the website, services, technology, security practices or applicable legal requirements. Updated terms will be made available on the website. Your continued use of the website after an update may indicate acceptance of the revised terms, so you should review this page from time to time.
You are responsible for checking whether online gambling is permitted where you live and for complying with all laws that apply to you. Nothing on the website is intended to encourage a person to gamble where gambling is unlawful or unsuitable.
2. Eligibility, registration and account security
You must meet the applicable minimum age and legal requirements before using Fair Go Casino. You must not create or use an account if you are under the legal gambling age, are prohibited from gambling, are subject to a gambling restriction, or cannot legally enter into these Terms & Conditions. Fair Go Casino may request information or documents to confirm your identity, age, location or eligibility.
When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, residential information, payment information and other details needed for account administration, security or legal compliance. You must update your information if it changes. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of your account.
Accounts are intended for the individual who registered them and must not be sold, transferred, shared or used by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a security failure that was not reasonably within your control. You should use a strong password, avoid sharing access details and notify Fair Go Casino promptly if you believe your account has been accessed without permission.
You may generally hold only one personal account unless Fair Go Casino has expressly approved otherwise. Duplicate, linked or improperly created accounts may be reviewed. If multiple accounts are associated with the same person, household, device, payment method or other relevant information, Fair Go Casino may take reasonable steps to protect the integrity of the service and investigate the circumstances.
Verification and compliance checks
Fair Go Casino may carry out identity, payment, fraud, responsible gambling and other compliance checks at any stage. You must provide requested information within a reasonable period. Until checks are completed, access to some features, deposits, withdrawals or games may be limited. Information will be handled in accordance with the applicable privacy information published on the website.
3. Deposits, withdrawals and game participation
You may use only the payment methods displayed as available to you on the website. Payments must be made using a method that you are authorised to use. You must not use a payment method belonging to another person without appropriate authorisation. Fair Go Casino may decline, delay or review a payment where it identifies a security, verification, fraud, technical or compliance concern.
You should check all transaction details before confirming a deposit or other payment. Once a transaction has been submitted, it may not be possible to cancel or reverse it. Your bank, card provider, payment provider or telecommunications provider may apply separate fees, limits, processing requirements or exchange rates. You are responsible for understanding those conditions and for any charges imposed by a third party.
Funds credited to your account are intended for lawful participation in the available services. You must not deposit funds for an unlawful purpose, to conceal the source of funds, to move money between payment accounts, or to support activity that may involve fraud, money laundering or other prohibited conduct. Suspicious or unusual transactions may be reviewed and may be reported where required by law.
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions shown at the time of the request. A withdrawal may be returned to an eligible payment method or handled through another available process. You must ensure that your payment information is accurate. Fair Go Casino is not responsible for delays caused by incorrect information, third-party providers, banking processes, public networks or events outside its reasonable control.
Games are provided for entertainment. You acknowledge that gambling involves the risk of losing money and that past results, displayed outcomes or previous wins do not predict future results. You should decide in advance how much time and money you can afford to spend and stop when that limit has been reached. Technical interruptions, connection problems, device errors or other events may affect access to a game. Where appropriate, the relevant game record or system record may be used to resolve a transaction or outcome query.
You must not use software, devices, scripts, bots, automated systems, data-mining tools or other methods designed to interfere with the website, obtain an unfair advantage or manipulate a game, account or transaction. You must not exploit errors, introduce malicious code, bypass security measures or attempt to disrupt the service. Any suspected misuse may lead to investigation and account restrictions.
4. Promotions, responsible gambling and prohibited conduct
Promotions, rewards, campaigns and promotional content may be subject to separate terms. You should read those terms before participating, including any information about eligibility, qualifying activity, expiry, wagering requirements, maximum benefits, game restrictions or withdrawal conditions. Promotional terms will apply in addition to these Terms & Conditions. If a promotion is unavailable to you, you must not attempt to claim it by using another person’s account or by providing inaccurate information.
Fair Go Casino supports informed and responsible participation. Gambling should be treated as entertainment and not as a way to earn income, solve financial difficulties or recover losses. You should never gamble with money needed for rent, bills, food, loans or other essential expenses. Avoid gambling when affected by alcohol, drugs, stress, anger or any condition that may affect your judgement.
- Set a personal spending and time limit before you begin.
- Take regular breaks and keep track of your activity.
- Do not chase losses or increase stakes to try to recover money.
- Keep gambling separate from everyday financial commitments.
- Use available account controls, time-outs or self-exclusion options if gambling is becoming difficult to manage.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You must not use the website for unlawful activity, fraud, collusion, cheating, harassment, abuse, unauthorised advertising, impersonation or any activity that could harm Fair Go Casino, its players, suppliers or the wider operation of the service. You must also avoid attempting to access another person’s account, bypassing a restriction or creating accounts to avoid a responsible gambling measure.
If you believe that your account has been used improperly, that a transaction is unauthorised, or that a game or website feature may have a technical issue, you should stop using the affected feature and raise the matter through the support options made available on the website.
5. Website content, suspension and legal information
The website, including its text, graphics, logos, software, designs and other content, is provided for personal use in connection with the available services. Unless permitted by law or expressly authorised, you must not copy, reproduce, modify, distribute, publish, sell, reverse engineer or commercially exploit any part of the website. Fair Go Casino and its relevant licensors retain their rights in the website content.
Fair Go Casino aims to keep the website accurate, secure and available, but access may occasionally be interrupted for maintenance, updates, technical issues, security reasons, supplier failures or events beyond reasonable control. Website content may change without notice. No guarantee is given that every feature will always be available, error-free, compatible with every device or suitable for every purpose.
Fair Go Casino may suspend, restrict or close an account where it reasonably considers this necessary, including for a breach of these terms, failed verification, suspected fraud, payment concerns, technical misuse, legal or regulatory requirements, responsible gambling reasons, inactivity or protection of the service and its users. Where permitted, you may be informed of the reason for an action. Any account closure or restriction does not remove obligations that arose before it took effect.
If your account is closed, you should not attempt to open another account unless Fair Go Casino confirms that you may do so. Any remaining balance will be handled in accordance with applicable requirements and the circumstances of the closure, subject to lawful deductions, unresolved transactions, verification and investigation. Where an amount was credited in error or obtained through prohibited conduct, it may be reversed or withheld to the extent permitted by law.
To the extent permitted by law, Fair Go Casino is not responsible for loss caused by your failure to protect account details, inaccurate information supplied by you, misuse of the website, interruptions outside reasonable control, third-party services or unlawful conduct by another person. Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
These Terms & Conditions are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights available to consumers in Australia. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.
For questions about these Terms & Conditions, account access, transactions or a particular game, use the support or contact options displayed on the Fair Go Casino website. Before contacting support, include enough information to help identify the issue, but never send your password or other confidential security credentials.
