Betting Rules

These rules apply to bets and gameplay conducted through Fair Go Casino. They are intended to provide a clear and consistent framework for using the website. Additional rules may apply to individual games, promotions or payment methods. Where a game has its own rules, those rules will be displayed before or during play and should be reviewed before placing a bet.

You must use the service only where online gambling is lawful and available to you. Players in Australia are responsible for understanding the laws that apply in their state or territory and for complying with all applicable requirements. You must not use the website if doing so would breach any law, restriction or condition that applies to you.

You must be legally permitted to gamble and meet the minimum age requirement that applies to the service and your location. Fair Go Casino may request information to verify your age, identity, location or account details. Access may be restricted or suspended while checks are completed.

• You must provide information that is accurate, complete and current.
• You must use only your own account and must not allow another person to access it.
• You must not create or use accounts for another person, or operate multiple accounts where this is not permitted.
• You must not use the service for unlawful purposes, fraud, money laundering or any other prohibited activity.
• You must follow the instructions, game rules and account conditions shown on the website.
• You should check that your selected game, stake and settings are correct before confirming a bet.

Fair Go Casino may refuse access, suspend an account, cancel activity or take other appropriate action where there is a suspected breach of these rules, an applicable law, an account condition or a security requirement. Any action taken will be handled in accordance with the applicable terms and legal obligations.

Game outcomes are determined by the applicable game process and the information recorded by the system. Unless a specific game rule says otherwise, a settled result is based on the official result recorded for that game. Once an outcome has been determined and recorded, it will generally be treated as final, subject to correction of a clear error, system failure or other circumstance covered by the applicable terms.

The rules for each game may explain how a win, loss, tie, bonus feature, progressive feature, interrupted round or incomplete game is handled. You should read those rules before playing. Different games may use different terminology, result processes and settlement methods.

Technical interruptions

Internet connections, devices, browsers and communication networks can interrupt a session. If your connection is lost after you submit a bet, the bet may still have been received. Reconnecting or closing the game does not automatically cancel a submitted wager. Check the relevant account or game history before taking further action.

If a game stops, freezes or displays an unexpected message, stop playing and allow the system to update. Do not repeatedly submit the same wager while the status is unclear. The recorded transaction and game data will be used to determine whether a bet was accepted, completed, cancelled or otherwise affected.

Obvious errors and corrections

An obvious error may include an incorrect display, duplicated transaction, technical malfunction, inaccurate game information or a result that does not match the applicable game rules. If an error affects a bet or account balance, Fair Go Casino may correct the record, cancel the affected activity or take another reasonable step permitted by the applicable terms.

If you receive a credit or result that appears incorrect, you must not withdraw, spend or transfer the amount while the issue is being reviewed. If you identify a problem, retain any relevant information and raise it through the available support channel as soon as possible.

Unavailable or interrupted games

A game may be suspended or withdrawn for maintenance, safety, compliance, software or other operational reasons. If a round cannot be completed, the applicable game rules and system records will determine how the round is treated. Any adjustment should be made consistently with those rules and the relevant account conditions.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you start, keep track of the time and amount spent, and avoid chasing losses by increasing your stakes or continuing longer than planned.

Practical steps for safer play

• Decide on a spending limit before opening a game.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or drugs.
• Do not borrow money or use essential household funds for gambling.
• Do not rely on wins, bonuses or gambling to cover bills or financial commitments.
• Use available deposit, spending, loss or session controls where offered.
• Consider a temporary break or self-exclusion if gambling is becoming difficult to control.
• Speak with a trusted person or a qualified support service if gambling is affecting your finances, relationships, work or wellbeing.

You can request information about the safer gambling tools available through the website. A request to restrict or close access should be made through the available account or support process. You should not attempt to create a new account to avoid a restriction or self-exclusion.

Questions, disputes and complaints

If you have a question about a bet, game result, account record or transaction, review the relevant game rules and account history first. If the issue remains unresolved, raise it through the support or complaints process made available on the website. Include enough information to identify the matter, but do not share your password or unnecessary sensitive information.

Complaints are reviewed using the available records, including account information, transaction data and game records where relevant. You may be asked for further information so the matter can be assessed properly. Fair Go Casino aims to handle concerns fairly and consistently, subject to applicable legal and operational requirements.

These Betting Rules may be updated from time to time to reflect changes to the service, game offerings, legal requirements or safer gambling practices. The current version displayed on the website applies to activity carried out after it is published. Please check the rules regularly and contact support if you need clarification before placing a bet.