Total $1,000 across first 5 deposits
Privacy Policy
Fair Go Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information an online casino may collect, why it is used, how it may be shared, and the choices available to players in Australia.
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About this Privacy Policy
This Privacy Policy applies to information collected when you visit the Fair Go Casino website, create or use an account, contact support, take part in activities on the site, or otherwise interact with the available services. It is intended to provide clear, general information about privacy practices for players in Australia. Specific information shown during registration, payment, verification or other processes may also apply to the way your information is handled.
In this review
Personal information means information that identifies you, or information that can reasonably be connected with you. The information collected will depend on how you use the site and the services you request. You may choose not to provide some information, but this may mean that an account cannot be opened, a transaction cannot be completed, a verification check cannot be performed, or support cannot properly respond to your request.
By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this Privacy Policy. Where consent is required, it will generally be requested at the relevant point of collection. You may withdraw consent for certain activities, although withdrawal does not affect processing that is necessary for an account, required for security or compliance, or based on another lawful reason.
Keeping information accurate
Players should provide information that is complete, accurate and current. If your personal details change, you should update them through the account area where this option is available or contact support. Accurate information helps with account administration, identity checks, payment processing, fraud prevention and responsible operation of the services.
Information we may handle and why
An online casino typically handles several categories of information. The amount and type of information may vary depending on whether you browse the website, register an account, make a deposit, request a withdrawal, contact support or complete verification. Information may be collected directly from you, generated through your use of the website, or received from service providers involved in operating the services.
- Account details, such as your name, date of birth, contact details, login information, account preferences and details needed to manage your player account.
- Identity and verification information, which may include identification documents, proof of identity, proof of address or other information requested to confirm that an account is being used legitimately.
- Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances, wagering activity and records needed to investigate disputed or unsuccessful transactions.
- Device and technical information, such as internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and records of how the website is accessed.
- Usage and communications information, including pages visited, interactions with website features, support requests, messages, feedback, complaints and information provided during account or service enquiries.
- Cookie and similar technology information, including identifiers that help remember preferences, maintain sessions, improve website performance and understand general website use.
Main purposes for using information
Information may be used to create and administer your account, provide requested services, process deposits and withdrawals, keep account records, respond to questions and provide customer support. It may also be used to personalise certain website functions, maintain service quality and communicate important account or service information.
Verification information may be used to confirm identity, age and account ownership, and to help detect suspicious, fraudulent or unauthorised activity. Transaction and account information may be reviewed to protect players, the website and payment systems, to manage risks, and to meet applicable legal and operational requirements.
Technical, usage and cookie information may be used to secure the website, prevent abuse, troubleshoot problems, monitor performance, understand how features are used and improve the overall player experience. Where information is used for statistical or analytical purposes, it may be combined or presented in a way that is not intended to identify an individual.
Sharing, security and marketing
Information may be shared when this is reasonably necessary to operate the casino website and provide its services. This can include sharing relevant information with payment providers, identity and verification services, fraud prevention providers, technology suppliers, hosting providers, customer support systems and other service providers that assist with website operations. These parties should only receive information relevant to the services they provide and are expected to handle it appropriately.
Information may also be disclosed where reasonably necessary to protect the security and integrity of the website, investigate suspected fraud or misuse, enforce applicable terms, resolve disputes, protect players or other people, or comply with a valid legal or official request. Information may be shared as part of a business change or service transition where this is necessary to continue operating the services and protect the information involved.
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No website, system or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.
Service communications
Some communications are necessary to operate an account. These may include messages about registration, verification, transactions, security, changes to services, account status or support requests. These operational communications may continue even if you choose not to receive optional marketing messages.
Where marketing communications are offered, they may be sent only in accordance with applicable requirements and any preferences you select. You can withdraw consent or unsubscribe from optional marketing by using the available preference controls or by contacting privacy support. Withdrawing marketing consent will not automatically delete your account or remove information that must be retained for other purposes.
Cookies and website technologies
The website may use cookies and similar technologies. A cookie is a small file or identifier stored on a device that helps a website recognise a browser or remember information between visits. Cookies can support essential functions such as keeping you signed in, maintaining a secure session, remembering selected settings and helping pages work as intended.
Some cookies may help measure website performance, understand general usage, identify technical issues, improve content or support relevant communications. Cookies may be set by the website or by service providers that help deliver particular functions. The information collected through these technologies may include device, browser, session and interaction details, rather than information that directly identifies you.
Most browsers allow you to view, block, delete or limit cookies through their settings. You can manage cookies in your browser settings at any time. If you disable or delete cookies, some website features may not work correctly, and preferences or active sessions may not be retained. Browser settings vary, so you should check the help information for the browser and device you use.
Retention and your privacy choices
Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling, financial records and business reporting. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account, communications or security records. During the required retention period, information may be stored securely and used only for relevant purposes, such as meeting legal obligations, responding to official requests, preventing fraud, resolving disputes or protecting the website and its users.
Requests about your personal information
Subject to applicable privacy requirements and reasonable verification of your identity, you may ask about the personal information held about you. You may request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to optional marketing. You may also ask questions about how information is collected or used.
To exercise these data rights, contact support@fairgocasino-au.fun. Please describe your request clearly and provide enough information to help locate the relevant account or records. For security, additional information may be requested to confirm that the request is made by the account holder. A request may be limited or declined where keeping or using the information is necessary for legal, security, fraud prevention, transaction, dispute or other legitimate purposes.
- Access: ask for a copy of, or information about, personal data held in connection with your account.
- Correction: ask for inaccurate, outdated or incomplete account information to be updated.
- Deletion: ask for personal data to be deleted where there is no overriding reason to retain it.
- Marketing consent: withdraw consent to optional marketing communications or ask for your preferences to be changed.
Privacy requests will be considered within a reasonable timeframe. The response may explain any information that cannot be provided, changed or deleted and the reason for that outcome. If you have a concern about the handling of your information, you should contact support@fairgocasino-au.fun so the issue can be reviewed.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. You should review this page periodically, particularly before providing new information or using a new feature. Where a change is significant, additional notice may be provided through an appropriate website or account communication.
